Refund policy

At Kamik Space, we want the purchasing and after-sales process to be transparent. The following conditions explain the deadlines and procedures governing returns, cancellations and receipt of goods.

1. Right of withdrawal: 14 days

You have 14 calendar days from receipt of your order to withdraw from the purchase without having to give a reason and without penalty.

To exercise this right, notify us by any method that provides a record of your request, such as an email to info@kamikspace.com, a message from your order details or the withdrawal form.

2. How to arrange a return

1. Notify us of your decision to withdraw within 14 days.
2. We will confirm the warehouse address to which the goods must be sent.
3. You then have 14 days from that notification to return the product.

3. Return costs and product condition

When a return is due to withdrawal, the customer is responsible for the return transport costs. If the return is due to our error or a defective product, we will cover all collection and replacement shipping costs. In that case, we will ask for a photo of the product taken when it was received, preferably in the carrier's presence, to help us process the claim quickly.

Please return the product:

• In its original packaging.
• Properly protected to prevent damage during return transport.

You may inspect and test the product as you would in a physical shop. You are only responsible for any loss in value caused by handling beyond what is necessary to establish the product's nature, characteristics and operation. If this applies, we will explain the amount and reason before making any deduction.

4. Refund amount and deadline

What we refund

• The full price of the product.
• The original standard delivery charge.

If you selected a delivery method that cost more than standard delivery, the additional cost is not refundable.

Deadline

• We issue the refund within a maximum of 14 calendar days after you notify us of your decision to withdraw.
• We may withhold the refund until we receive the goods or you provide proof that they were sent, whichever occurs first.
• The refund is made using the same payment method used for the purchase, at no cost to you. For a withdrawal, the return transport costs remain your responsibility as explained in section 3.

5. Receiving goods and transport damage

Because of the nature of the materials, we strongly recommend that, at the time of delivery, you:

• Inspect the condition of the goods before signing the carrier's delivery note.
• Record any impact, breakage or other issue precisely on the delivery note. A generic note such as “pending inspection” does not constitute a specific reservation against the carrier.

This helps us submit a claim to the carrier and resolve the issue faster. Failing to do so does not remove your rights: your statutory conformity guarantee remains fully valid, and you may report any damage or non-conformity as soon as you discover it by emailing info@kamikspace.com.

6. Products excluded from the right of withdrawal

Under consumer law, the right of withdrawal does not apply to made-to-measure or clearly personalised products manufactured to the customer's specifications, such as custom cuts or doors in special dimensions. This does not affect your guarantee rights if the product is defective or non-conforming.

7. Order cancellations

• Before the order leaves the warehouse: we refund the full amount paid.
• After dispatch: cancellation is handled as a withdrawal under the conditions in section 4, and you are responsible for return transport costs.

8. Statutory guarantee

Independently of the right of withdrawal, all our products are covered by the statutory conformity guarantee established by applicable law. If a product arrives defective, incomplete or different from what was ordered, contact us and we will resolve the matter at no cost to you.

9. Delivery times

Delivery times shown on the website are estimates and may vary because of stock availability, manufacturing times, logistics issues or force majeure. We will notify you of any significant change to the estimated delivery time.

10. Complaints

For any complaint, email info@kamikspace.com. If you are not satisfied with our response, you may contact the consumer protection authorities in your country of residence.